Privacy Policy

Last updated: December 25, 2025

Florina Psychotherapy is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with Canadian privacy laws (PIPEDA).

1. Information We Collect

We may collect the following types of information:

Name, email address, phone number

Information submitted through contact or intake forms

Appointment and communication details

Website usage data (via cookies or analytics tools)

2. How We Use Your Information

Your information may be used to:

Respond to inquiries

Schedule and manage appointments

Provide psychotherapy services

Improve website performance and user experience

Meet legal, ethical, and regulatory requirements

3. Confidentiality & Therapy Information

All therapy-related information is kept confidential and protected in accordance with professional standards and applicable laws.

Confidential information may only be disclosed:

With your written consent

When legally required

To prevent serious harm to you or others

4. Virtual Services & Technology

Florina Psychotherapy provides virtual services using secure, privacy-compliant platforms. While every effort is made to protect your data, no digital system can be guaranteed to be 100% secure.

Clients are responsible for ensuring privacy on their own devices and internet connections.

5. Cookies & Analytics

This website may use cookies or analytics tools to understand how visitors interact with the site. This data is collected in an anonymous, aggregated form and is used solely to improve the website.

You can disable cookies through your browser settings.

6. Storage & Security

Personal information is stored securely using reasonable administrative, technical, and physical safeguards to protect against unauthorized access, loss, or misuse.

7. Third-Party Services

We may use trusted third-party services (such as booking platforms or secure email providers). These providers are required to maintain confidentiality and data protection standards.

8. Your Rights

You have the right to:

Access your personal information

Request corrections

Withdraw consent (subject to legal and professional obligations)

Requests can be made by contacting us directly.

9. Changes to This Policy

This Privacy Policy may be updated periodically. Updates will be posted on this page with the revised date.

10. Contact

If you have questions or concerns about this Privacy Policy, please
contact: 📧 malignebruni@florinapsychotherapy.ca